Shipping & Returns
Due to the nature of our business, it may take several days to process your order. Prior to shipping, we may need to discuss customization and conduct an approval process. We will be in contact with you to discuss any personalized products.
Shipment processing time
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Saratoga Custom Engraving is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of the U.S.
Return & Exchange Policy
We do not accept returns or exchanges on any of our custom products.
Custom Sign Processing Terms
All signs are made to order and can take several days or even weeks to create
Production time will depend on several factors:
Developing the design: we will communicate with you to determine the exact size, hanging hardware options, stain/paint (if applicable), and design elements.
Artwork Proof Approval: we require written approval on all artwork prior to starting the cut/engraving process. Once the artwork is approved payment is due and all sales are final.
Drying Time: Most signs will need at least 24 hours of drying time, if not more, depending on the finish.